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This Privacy Policy explains how Valesso (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website or make a purchase through our online store.
By accessing or using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following categories of personal information:
Order & Account Information
Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via our payment providers)
Order history
Device & Usage Information
IP address
Browser type
Time zone
Cookie data
Pages viewed and actions taken on our site
Referring websites or search terms
Customer Support
Information you provide when contacting us
We do not store full credit card information — this is handled securely by approved payment processors (such as Shopify Payments, PayPal, etc.).
How We Use Your Personal Information
We use your information to:
Process and fulfil orders (including payment, shipping, returns)
Communicate with you regarding your account or orders
Provide customer support
Improve and optimize our website and services
Prevent fraud and protect account security
Send relevant marketing messages only with your consent
Sharing Your Personal Information
We may share your data with trusted third-party service providers, such as:
Shopify (our e-commerce platform)
Shipping and logistics partners
Payment service providers
Marketing and analytics providers (e.g., Google Analytics)
These parties only process your information where necessary to support our business operations.
We may also disclose personal information when required to comply with legal obligations.
Cookies & Tracking Technologies
We use cookies and similar technologies to:
Enable core website functionality
Remember your preferences
Analyse website performance
Deliver relevant advertising
You can adjust cookie settings in your browser, but key website features may not function properly if cookies are disabled.
Behavioural Advertising
We may use your browsing or purchase behaviour to show relevant ads, including retargeting via:
Social media platforms
Advertising networks
Google services
You can opt-out of targeted advertising through your browser or platform settings.
Your Rights
Depending on your location (including Australia, New Zealand, UK/EU), you may have rights to:
Access personal information we hold about you
Request correction of inaccurate details
Request deletion (where legally allowed)
Withdraw consent for marketing communications
Request transfer of your data
To exercise these rights, contact us using the details below.
We will never discriminate against you for exercising data rights.
Data Retention
We keep personal information only as long as necessary to:
Provide services
Comply with legal requirements
Resolve disputes
Maintain business records
You may request deletion of your data at any time, where legally permitted.
Security
We take commercially reasonable measures to protect your information. However, no internet transmission or data storage system can be guaranteed 100% secure.
Children’s Privacy
Our website is not intended for use by children under the age of 16. We do not knowingly collect data from minors.
International Data Transfers
Because we work with global service providers (e.g., Shopify), your data may be stored and processed outside your country. These providers apply safeguards to protect your information.
Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be published on this page with the updated date shown above.
Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy, contact us anytime:
