Return and cancellation policy

Order Cancellation

To request an order cancellation, please contact us immediately at Info@Valessoshop.com.

If your order has not yet been processed or shipped, we can cancel it and issue a full refund right away.

If your order has already been dispatched, the cancellation will be handled as a return once the product is delivered.

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Returns & Refunds Policy

At Valesso, we stand behind the quality of our products and want every purchase to feel right. If something isn’t what you expected, we offer a simple and fair return process.

Please review the conditions below:

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1. Return Period

• You have 30 days from the date of delivery to request a return

• Requests made after this period may not be eligible for a refund or exchange

• After your request is approved, the return must be shipped within a reasonable time frame

• Delays in shipping your return may result in ineligibility for a refund

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2. Eligibility Requirements

Returned items must be:

• Unused, undamaged, and in original condition

• In the original packaging, including all accessories, tags, and seals

• Accompanied by proof of purchase (order confirmation)

Items showing signs of use, damage, or missing components may not qualify.

Promotional bundles (e.g. “Buy 2 Get 1 Free”) must be returned in full to receive a refund.

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3. How to Request a Return

To begin the process, email us at:

📩 Info@Valessoshop.com

Please include:

• Full name

• Order number

• Reason for return

• Photos (if the product is damaged or faulty)

We will review your request and reply within 1–2 business days with instructions and the return address.

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Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrectly delivered.

We strongly recommend using trackable shipping.
We cannot issue a refund if the parcel does not arrive and no valid tracking is provided.

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Refund Processing

Once your return is received and inspected:

• You will receive an email confirming approval or rejection

• Approved refunds are processed within 5–10 business days

• Funds are credited to the original payment method

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Refund Delays

Banks and payment processors may take 2–5 business days to complete the transaction once we issue the refund.

If you haven’t received your refund after this timeframe:

1. Check with your bank/payment provider

2. If not resolved → contact us: Info@Valessoshop.com

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Damaged / Faulty Items (Zero Hassle)

If your product arrives damaged or defective:

1. Take photos of the product and packaging

2. Email us immediately with your order number

We will provide a free replacement or full refund.

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In Short