€0,00 EUR
In these terms and conditions, the following definitions apply:
Withdrawal period: the period within which the consumer may exercise the right of withdrawal.
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.
Day: calendar day.
Continuing performance contract: a distance contract relating to a series of products and/or services, for which the obligation of delivery and/or purchase is spread over time.
Durable data carrier: any means that enables the consumer or the entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the option for the consumer to withdraw from the distance contract within the withdrawal period.
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: an agreement whereby, within the framework of a system organised by the entrepreneur for the distance selling of products and/or services, up to and including the conclusion of the contract, exclusive use is made of one or more means of distance communication.
Means of distance communication: a means that can be used for concluding a contract without the consumer and the entrepreneur being simultaneously present in the same room.
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.
These terms and conditions and any contracts between the entrepreneur and the consumer to which these terms and conditions apply are governed by the laws of the Netherlands.
If you are a consumer residing in Australia or New Zealand, you may also have rights under the mandatory consumer laws of your country of residence (including, where applicable, the Australian Consumer Law and the New Zealand Consumer Guarantees Act). Those mandatory rights are not excluded, limited or otherwise affected by these terms and conditions.
These general terms and conditions apply to all offers of the entrepreneur and to all distance contracts and orders concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, prior to the conclusion of the distance contract, it will be indicated that the general terms and conditions are available for inspection at the entrepreneur’s business address and that they will be sent to the consumer free of charge as soon as possible upon request.
If the distance contract is concluded electronically, and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, it will be indicated, before the distance contract is concluded, where the general terms and conditions can be consulted electronically and that they will be sent electronically or otherwise free of charge at the consumer’s request.
If, in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraphs shall apply accordingly and, in the event of conflicting conditions, the consumer may always rely on the provision that is most favourable to them.
If one or more provisions of these general terms and conditions are at any time wholly or partially void or annulled, the contract and the remaining provisions of these general terms and conditions shall remain in force, and the provision in question shall be replaced, in mutual consultation and without delay, by a provision that comes as close as possible to the purpose of the original provision.
Situations not regulated in these general terms and conditions must be assessed in line with the spirit of these general terms and conditions.
Ambiguities about the interpretation or content of one or more provisions of these general terms and conditions must also be interpreted in line with the spirit of these general terms and conditions.
If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer.
The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur makes use of images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.
All images, specifications and data in the offer are indicative and cannot give rise to compensation or dissolution of the contract. The images of the products are a true representation of the products offered. The entrepreneur cannot guarantee that the colours displayed correspond exactly to the actual colours of the products.
Each offer contains information in such a way that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:
the price excluding any applicable sales tax/GST;
any shipping costs;
the manner in which the contract is concluded and which actions are required for that purpose;
whether or not the right of withdrawal applies;
the method of payment, delivery and execution of the contract;
the period for accepting the offer or the period within which the entrepreneur guarantees the price;
the level of the rate for distance communication if the costs of using the means of distance communication are calculated on a basis other than the basic rate;
whether the contract will be archived after its conclusion and, if so, how it can be consulted by the consumer;
the way in which the consumer, before concluding the contract, can check and, if desired, correct the data they have provided in the context of the contract;
any other languages in which the contract may be concluded, in addition to English;
the codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct electronically;
the minimum duration of the distance contract in the event of a continuing performance contract.
Optional: available sizes, colours, type of materials.
Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and meets the conditions set out therein.
If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the contract.
If the contract is concluded electronically, the entrepreneur shall take appropriate technical and organisational measures to secure the electronic transfer of data and shall ensure a secure web environment. If the consumer is able to pay electronically, the entrepreneur shall observe appropriate security measures.
The entrepreneur may, within the legal framework, obtain information about whether the consumer can meet their payment obligations, as well as about all facts and factors that are important for a sound conclusion of the distance contract. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the contract, they are entitled to refuse an order or request or to attach special conditions to the execution, stating the reasons.
The entrepreneur shall send the following information to the consumer, in writing or in such a way that the consumer can store it in an accessible manner on a durable data carrier, together with the product or service:
a. the address of the entrepreneur’s business location where the consumer can submit complaints;
b. the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or, where applicable, clear information on the exclusion of the right of withdrawal;
c. information on existing after-sales services and guarantees;
d. the data referred to in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided them to the consumer prior to the execution of the contract;
e. the requirements for terminating the contract if the contract has a duration of more than one year or is of indefinite duration.
In the case of a continuing performance contract, the provision in the previous paragraph applies only to the first delivery.
Each contract is concluded under the suspensive condition of sufficient availability of the products concerned.
When purchasing products, the consumer has the right to dissolve the contract without giving reasons within a period of 30 days. This reflection period starts on the day after the consumer, or a third party designated by the consumer who is not the carrier, has received the product.
During the reflection period, the consumer shall handle the product and its packaging with care. They shall only unpack or use the product to the extent necessary to determine whether they wish to keep it. If the consumer exercises the right of withdrawal, they shall return the product to the entrepreneur, including all accessories supplied, and – if reasonably possible – in its original condition and packaging, in accordance with any reasonable and clear instructions provided by the entrepreneur.
If the consumer wishes to exercise the right of withdrawal, they are obliged to notify the entrepreneur of this within 30 days of receiving the product. The consumer must do so by written message/email. After the consumer has indicated that they wish to exercise the right of withdrawal, they must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.
If the consumer has not expressly indicated that they wish to use the right of withdrawal within the specified period, or has not returned the product to the entrepreneur, the purchase is final.
If the consumer makes use of the right of withdrawal, the costs of returning the products are borne by the consumer.
If the consumer has paid an amount, the entrepreneur shall refund this amount as soon as possible, but at the latest within 30 days of the withdrawal. This is subject to the condition that the product has already been received by the entrepreneur or that conclusive proof of complete return can be provided.
The entrepreneur may exclude the consumer’s right of withdrawal for the products described in paragraphs 2 and 3. Exclusion of the right of withdrawal is only possible if the entrepreneur has clearly stated this in the offer, or at least in good time before the conclusion of the contract.
Exclusion of the right of withdrawal is only possible for products:
a. that have been created by the entrepreneur in accordance with the consumer’s specifications;
b. that are clearly of a personal nature;
c. that, by their nature, cannot be returned;
d. that can spoil or age rapidly;
e. whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
f. for individual newspapers and magazines;
g. for audio and video recordings and computer software whose seal has been broken by the consumer;
h. for hygiene products whose seal has been broken by the consumer.
Exclusion of the right of withdrawal is only possible for services:
a. relating to accommodation, transport, catering or leisure activities, to be carried out on a specific date or during a specific period;
b. whose performance has begun with the express consent of the consumer before the end of the reflection period;
c. relating to betting and lotteries.
During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in applicable taxes (including GST or similar indirect taxes).
In deviation from the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This link to fluctuations and the fact that any stated prices are indicative prices will be stated in the offer.
Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.
Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and:
a. they are the result of statutory regulations or provisions; or
b. the consumer is entitled to terminate the contract on the day the price increase takes effect.
The prices mentioned in the offer of products or services are exclusive of any applicable GST/sales tax, unless expressly stated otherwise.
All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.
The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and existing statutory provisions and/or governmental regulations on the date the contract was concluded. If agreed, the entrepreneur also guarantees that the product is suitable for use other than normal use.
Any warranty provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer may assert under mandatory consumer law, including (where applicable) the Australian Consumer Law and the New Zealand Consumer Guarantees Act.
Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 30 days of delivery. Products must be returned in their original packaging and in new condition.
The entrepreneur’s warranty period corresponds to the factory warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:
the consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;
the delivered products have been exposed to abnormal conditions or otherwise handled carelessly or contrary to the instructions of the entrepreneur and/or have been treated on the packaging;
the inadequacy is wholly or partly the result of regulations laid down or to be laid down by the government regarding the nature or quality of the materials used.
The entrepreneur shall exercise the greatest possible care when receiving and executing orders for products.
Unless otherwise indicated, the place of delivery is the delivery address provided by the consumer. Depending on the country of import, the postal or courier company may charge the customer any applicable import duties, taxes and/or customs clearance fees. Unless expressly stated otherwise, such charges are for the account of the customer.
Subject to what is stated in Article 4 of these general terms and conditions, the entrepreneur shall execute accepted orders promptly, but no later than within 30 days, unless a longer delivery period has been agreed with the consumer. If delivery is delayed, or if an order cannot be executed or can only be executed partially, the consumer will be notified no later than 14 days after placing the order. In that case, the consumer has the right to dissolve the contract free of charge and is entitled to a refund of any amounts already paid.
In the event of dissolution in accordance with the previous paragraph, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than 30 days after dissolution.
If delivery of an ordered product proves impossible, the entrepreneur shall make every effort to provide a replacement article. At the latest upon delivery, it will be stated clearly and comprehensibly that a replacement article is being delivered. In the case of replacement articles, the right of withdrawal cannot be excluded. The costs of any return shipment are borne by the entrepreneur.
The risk of damage to and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance and made known to the entrepreneur, unless expressly agreed otherwise.
Termination
The consumer may at any time terminate a contract for an indefinite period, which extends to the regular delivery of products (including electricity) or services, subject to the agreed termination rules and a notice period of no more than one month.
The consumer may at any time terminate a contract for a fixed period, which extends to the regular delivery of products (including electricity) or services, at the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month.
The consumer may terminate the contracts referred to in the previous paragraphs:
at any time and not be restricted to termination at a specific time or during a specific period;
at least in the same way as they were concluded by the consumer;
always with the same notice period that the entrepreneur has stipulated for themselves.
Renewal
A fixed-term contract concluded for the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed period.
In deviation from the previous paragraph, a fixed-term contract concluded for the regular delivery of daily or weekly newspapers or magazines may be tacitly renewed for a fixed period of no more than three months, if the consumer can terminate this renewed contract towards the end of the renewal period with a notice period of no more than one month.
A fixed-term contract concluded for the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer can terminate at any time with a notice period of no more than one month and a notice period of no more than three months in the event the contract concerns the regular, but less than monthly, delivery of daily or weekly newspapers or magazines.
A fixed-term introductory contract concluded for the regular delivery of daily or weekly newspapers or magazines (trial or introductory subscription) is not tacitly continued and ends automatically at the end of the trial or introductory period.
Duration
If a contract has a term of more than one year, the consumer may terminate the contract at any time after one year, with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.
Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days from the start of the reflection period referred to in Article 6 paragraph 1. In the case of a contract for the provision of a service, this period begins after the consumer has received confirmation of the contract.
The consumer has the duty to report inaccuracies in payment details provided or stated to the entrepreneur without delay.
In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.
Complaints about the execution of the contract must be submitted to the entrepreneur within 7 days after the consumer has discovered the defects, fully and clearly described.
Complaints submitted to the entrepreneur shall be answered within a period of 14 days from the date of receipt. If a complaint foreseeably requires a longer processing time, the entrepreneur shall respond within the period of 14 days with a notice of receipt and an indication of when the consumer can expect a more detailed answer.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution rules applicable under the governing law and/or mandatory consumer law of the consumer’s country of residence.
A complaint does not suspend the entrepreneur’s obligations, unless the entrepreneur indicates otherwise in writing.
If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, either replace or repair the delivered products free of charge.
Company name: Valesso
Email address: Info@Valessoshop.com
Chamber of Commerce number: 90745612
Noi di Valesso siamo sempre qui per voi, 24 ore al giorno, 7 giorni alla settimana. Potete contattarci a qualsiasi ora del giorno e della notte e contare sul nostro team di assistenza clienti dedicato che vi aiuterà con tutte le vostre domande e necessità
Lunedì - Venerdì: 09:00 - 18:00
Sabato: 09:00 - 17:00
Domenica: 09:00 - 17:00
📧 info@valesso.it
© 2025, Valesso